Our outdoor furniture can be purchased directly online at Neuwoodlivingstore.com, or at one of our retailers. For a list of retailers please email us at email@example.com
While our cushions and fabrics are not waterproof, they are extremely durable and water-resistant.
Please scan the QR code to register your products with us for warranty and Neuwood closed loop recycling
When you decide to replace your Neuwood Living furniture, you can visit Forward Materials (the maker of Neuwood Living Furniture) website to request for a Product Recovery code. You will then receive an email with simple instructions on how to prepare your furniture for recycling free of charge
Always use a mild soap solution to scrub, rinse, and dry all your Neuwood furniture.
For removable cover, please remove them from the cushions and close all zippers. Machine wash cold on the delicate cycle with a mild laundry detergent, then air cry your cover fabric.
For a non-removable cover, please use a soft brush to brush away loose dirt then spray the cover with a solution of mild detergent and soap. Let the solution soak then rinse thoroughly and air dry.
When your order ships, you will receive an email with your order tracking information. You can check the status of your package once it is in transit.
Please email our support team at firstname.lastname@example.org to make any edits or cancellations on your orders
Shipping & Delivery
We offer free shipping to the 48 contiguous states in the US.
We currently ship to all 48 contiguous states in the US only. Unfortunately, we do not ship internationally at the moment.
In-stock items generally ships within 2-3 business days. Out of stock items usually ships 2-3 weeks from the time we receive your order.
Once your order leaves our warehouse, it can take an estimated 3-5 days to reach our local delivery partner who will arrange for delivery at your earliest convenience.
Once your order reaches our local delivery partner, they will call to schedule a delivery time at your earliest convenience.
Your orders will be shipped directly from one of our US warehouses in either New Jersey or California.
Please contact our customer service at email@example.com
Please refer to our warranty page for detailed warranty information.